Handling Difficult Conversations at Work: Conversational Tactics for Success

Welcome to “Handling Difficult Conversations at Work: Conversational Tactics for Success,” a transformative course designed to equip you with empowering strategies and skills for handling challenging discussions professionally. In this course, we’ll explore the significance of difficult workplace conversations and provide valuable insights, practical tips, and actionable techniques to boost your confidence and success in navigating such scenarios.

Learn to define the purpose of your conversations, set clear goals, and establish positive tones. Understand the art of active listening, effective questioning, and assertive communication. Explore strategies for addressing performance issues, managing conflicts, and giving constructive feedback. Leaders will gain insights into handling sensitive HR matters and setting communication standards within their teams.

By mastering the techniques presented in this course, you should be able to enhance your career and contribute to a healthier and more productive workplace. Embrace each opportunity for growth, and let’s embark on this journey together.

After taking this course, students will be able to:

• Recognize emotional cues in difficult conversations for improved workplace empathy.
• Implement active listening techniques to enhance communication during challenging
• Assess conflict scenarios and propose effective resolutions for strengthened team dynamics.
• Exhibit assertive communication skills when providing constructive feedback for performance improvement.

WHAT YOU GET

Certificate of Completion

• Earn a certificate each time you complete a course.
• Showcase your commitment to continuous growth and professional development.
• Impress potential employers.
• Enhance your professional profile.
• Available in PDF format to Download or Print.