how can we help you?

• What if I have questions or problems while I’m watching my tutorial?

  Should you encounter any problems while using the system, we offer free technical support for our customers. Call us at (888) 817-6665 or send an email to support@SimonSezIT.com. We will respond promptly.

• I am a new subscriber. How do I access members-only material?

  Go to the member login page: https://www.simonsezit.com/members/member Log in to the member page by entering your Simon Sez IT username and password Click on  “Add/Renew Subscription” Select “Annual Membership” Select a payment system Click on the  “Next” button Enter your payment information Notify us to cancel your recurring monthly subscription by sending an email to…

• What’s the difference between a tutorial and a course?

  A course consists of multiple tutorials (also called videos). A tutorial is a video segment that focuses on explaining one particular function or concept of the software application you are learning.

• How long are the courses and video tutorials?

  A course can run from one to ten hours, with an average runtime of about six hours. The individual video tutorials that comprise a complete course can be as brief as a minute or less (for an introductory segment), and continue for up to 20 minutes. A single course is made up of several video…

• Who are your course instructors?

  We are proud to have a number of highly qualified instructors who teach various Simon Sez IT courses. Each of our instructors is an experienced software professional who has been selected for his or her thorough knowledge of the respective software application.

• What payment methods do you accept?

  We accept online payment through PayPal and the following credit cards: MasterCard, Visa, Discover and American Express.

• How do I update my credit card information?

  Click here to watch a brief video explaining how to update the credit card information for your Simon Sez IT membership. Still have questions? Send an email directly to support@SimonSezIT.com

• Can I view your videos on a Mac computer?

  Yes, all of our courses can be viewed on both Mac and Windows (PC) computers.

• When I start a video from the DVD, I get a blank page with no video. Why is that?

  A computer update most likely is preventing the videos from playing. For DVDs with a red cover or label: Access the videos directly by navigating to the location where videos reside on your DVD-ROM. Go to the “video” located on the DVD drive to locate the videos for each lecture.   For DVDs with a…

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